We stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the Shaped Pixels products unusable, we may consider offering a refund.
Our products are developed with the intention of providing a foundation for or assist in the develop of your project or client work. It’s expected that you already have sufficient expertise to use the item you’ve purchased or downloaded.
For example, if you’ve purchased or downloaded a WordPress theme, you should already be familiar with the basic functionality of WordPress.
With this in mind, your use of any information, material, or items purchased that are developed by Shaped Pixels is entirely at your own risk for which Shaped Pixels won’t be liable. You’ll be responsible to ensure that any products, services or information available through this website (including our demos) meet your specific requirements.
Although not required, if you could please provide details as to why you are unhappy with your purchase, we can make sure improvements are made.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 14 days of the purchase of the product.
- Your issue(s) comes from not being able to install the theme properly or get the theme to perform its basic functions as designed and you have worked with the product support team to try to resolve these issues.
- You have attempted to resolve your issue(s) with our support team.
- Issues caused by hosting server configuration, 3rd party plugins, themes or other software will not provide grounds for a refund.
- No refunds will be granted after the first 14 days of the original purchase whatsoever!
- There will not be refund for installation & other services that you have purchased!
By purchasing theme(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
Our Support Policy
Premium Support is included with each premium theme purchased either through our support forum or requests made via email directly to us through our contact form. Support is defined as responding to general setup questions and bug fixes.
In general Premium Support will NOT include extensive customization work made on your website or alterations that require custom HTML and CSS coding. If we engage in providing you with such customization snippets it will be at the discretion of the support team. If you require major modifications, then you should consider purchasing custom development for your site or seek out hiring a freelancer.
Free support queries must be always posted to the appropriate WordPress.org support forum thread.
There is no guaranteed free support offered for any of our free themes. You’re welcome to post any questions you have about our free themes on the theme’s WordPress.org support forum although the forum is only checked 2 times weekly and responses aren’t guaranteed.
We won’t provide support that requires us to view websites with questionable content including, but is not limited to pornography, prostitution, racist content, possible scams, etc. We reserve the right to refuse support if a member is abusive or in violation of our terms and conditions.
Standard Support Opening Hours:
All standard support is offered Monday through Friday, 10am to 4pm (UTC+2/GMT+1). Any support given out of these hours are completely at our discretion.